Refund & Return Policy

1. Returns & Timeline

We offer a 14-day return window for standard, ready-to-ship items.

• You must contact us within 14 days of receiving your package to request a return.
• Items must be returned in their original, unused, and unwashed condition.
• Returned items must be free of pet hair, smoke smells, or signs of wear.

2. Non-Refundable Items

Certain types of items cannot be returned or refunded:

• Custom Orders & Made-to-Order items (unless they arrive damaged or defective).
• Digital download products (such as crochet patterns).
• Gift cards or promotional items.

3. Damaged or Faulty Items

We thoroughly inspect every item before it leaves our studio. In the rare event that your order arrives damaged during transit, please contact us immediately at hello@nickcrochets.com with your order number and photos of the damage. We will gladly arrange a replacement or a full refund.

4. Return Shipping Costs

Buyers are responsible for return shipping costs. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item. Shipping fees from the original order are non-refundable.

5. Processing Time

Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed automatically back to your original credit card or payment method within 5–7 business days.